Iso 20000 - 20001 certification for IT service management systems

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ISO - IT Service Management Systems Certification

ISO 20000-1 establishes global benchmarks for IT service management, ensuring that both internal and external IT services align effectively with business and customer requirements. It validates customer satisfaction, promotes efficient service delivery, and facilitates ongoing improvement efforts aimed at enhancing overall customer satisfaction.

The organization will get numerous benefits through ISO 20000-1 certificate such as:

• Maintain the consistency of service and delivery of products
• Improve customer satisfaction that maintaining customer satisfaction and retention
• Make sure the legislative awareness and compliance
• Secure the organization, property, shareholders, and directors
• Increase the profits and this leads to financial savings
• Reduce the risk and improve the management of the organization
• Adoption with an integrated process to the IT delivery services.
• Prepare to understand business objectives and constraints.
• Organizations will get the best competitive advantage.
• Create the system with regular improvements.
• Gets the corporate image level and trust
• Reduction of interruption and response time in IT services.